Refund Policy

All sales are final. Because SMMFOXE sells digital, non-tangible services that begin processing immediately upon order submission to our upstream provider, we do not offer cash, card, or cryptocurrency refunds for balance top-ups or completed/in-progress orders, except where explicitly stated below or where required by applicable consumer-protection law.

Funds added to your account balance are non-refundable to your original payment method once deposited, other than in the specific case described in What gets credited to your balance below (a top-up paid for but never credited due to a verified error on our end). Balance can only be used to place orders on SMMFOXE and is not redeemable for cash.

Where a service listing indicates cancellation support, you may request cancellation of an order that has not yet completed. Cancellation requests are forwarded to our upstream provider and are not guaranteed to succeed — an order already in progress or completed at the provider’s end cannot be recalled. Where a cancellation is accepted, any refund due for the undelivered portion is credited to your account balance only (see What gets credited to your balance below).

The following are credited back to your account balance (not your original payment method) at our discretion:

• The undelivered portion of an order that is accepted for cancellation (see Cancellations above);
• An order that fails outright at the provider before any delivery begins (auto-refunded to your balance);
• A balance top-up that was paid for but never credited due to a verified processing error on our end.

Where a service listing indicates refill support, you may request a refill from your order history within the window stated on that service. Refill eligibility, window length, and outcome are determined by the upstream provider and are not guaranteed even where a service is generally marked as refill-eligible — for example, a refill may be denied if the underlying content or account has since been made private, deleted, or otherwise altered. A refill is a replacement of dropped delivery, not a cash or balance refund.

The following are explicitly not grounds for a refund or credit:

• Orders submitted against an incorrect link, private account, deleted post, or a link you were not authorized to promote;
• Engagement removed, hidden, or reduced by a destination platform’s own moderation, algorithm changes, or enforcement action after delivery;
• Natural decline in followers/engagement over time following delivery;
• Failure to meet an estimated (non-guaranteed) delivery time, where the order otherwise completes;
• Orders already completed or in progress at the upstream provider at the time a cancellation is requested.

Filing a chargeback or payment dispute for a balance top-up that has already been spent on delivered or in-progress orders may result in account suspension pending resolution. If you believe you were charged in error, please contact us first — most issues can be resolved faster through a direct refund/credit request than through a bank or payment-provider dispute.

Requests are handled through a support ticket via Discord or your account dashboard. Please include your order ID and a description of the issue. We aim to review requests promptly, but processing times depend on how quickly our upstream provider responds to cancellation/refill requests.

Nothing in this policy limits any refund, cancellation, or withdrawal right you may have under mandatory consumer-protection law in your country of residence that cannot be waived by agreement. Depending on your jurisdiction, ordering a service that begins performance immediately (as SMMFOXE orders do) may itself affect or waive certain statutory withdrawal rights for digital services — if this matters to you, we recommend checking the consumer-protection rules that apply where you live.

Questions about this Refund Policy can be sent to [email protected], or via a support ticket from your dashboard for faster, order-linked help.